CUSTOMER CARE / SUPPORT
A little help.
Find your way around Jellipace on Mac and iPhone.
Mac · How do I activate Pro?
In Settings → Pro, select Pro licence, paste your key and save. Enable “Send to Claude” to start. Your licence is stored in your Mac’s Keychain.
Mac · Where is my activity record?
Open Settings → Your data → Show in Finder. From the same panel you can export a copy, change retention or delete what Jellipace has recorded.
iPhone · How do I choose apps to shield?
Open Settings → Choose apps to shield. Grant Screen Time access when prompted, choose your apps, then turn on Shield. The switch is manual in this version.
iPhone · Why is the Shield switch unavailable?
Select at least one app, category or website first. If access was denied, review Screen Time permissions in iPhone Settings and try the chooser again.
Billing · How do I change my card?
Open the update link in your Paddle subscription email. For help locating a purchase, visit Manage billing.
Contact support
For app or privacy questions, email support@jellipace.com.